Here are some of the letters our amazing customers have sent us.
"Just wanting to say thankyou for your excellent customer service. I received my parcel extremely fast and it was so nice to find it all beautifully packed...it made me feel as though the products I'd ordered were cared for rather than thrown in a box! The small things really can make your day." Chiara O.
"I have been really impressed with how accommodating and thoughtful you are. Thank you! And I look forward to purchasing more from you in the future. :)" Jeanette M.
"I adore Stitch 56, you have fantastic customer service and I love that I can chat online and get answers to my questions straight away. Thanks for your fast postage, I recommend you to all my friends!" Marnie P.
"As an older sewer, with little trust of the internet, I ventured onto this site and was totally overwhelmed with the quality of service offered. I had a direct conversation with the owner whilst contemplating the sale. And this was quite late at night. Super service. Within two days, I received my lovely patterns with a hand written note. I was so touched by this service. I do not get the same quality of service face to face in a shop. I cannot recommend the honesty of this site enough. The service was exemplary and I plan to use them again and again. ... I would highly recommend this blog to all. Keep up the good work Stitch 56." Candie T.
"Having experienced extreme frustration at the lack of range in bag accessories and bits in the stores, I headed online. Found Stitch 56 through Nicole Mallalieu at You Sew Girl. The service was amazingly friendly and prompt and my order arrived within days. I will definitely be ordering from Helene again. Keep up the good work." Kaz
"I just placed my first ever order. I love your site!!!" Louise B.
"Just received my Alder pattern from Stitch 56 : can I say how lovely it is to have opened such a beautifully wrapped parcel? It really adds to the pleasure of the whole online shopping experience!" Maryjane M.
"Just recently completed my first order with Stitch 56 who I discovered whilst looking for a particular Nicole Mallalieu pattern. Was delighted when my order turned up the very next day - beautifully wrapped in tissue, and even with a little personalised note on the invoice from Helene. Appreciate the service Helene, has made my internet shopping experience a little more joyous!" Trudi K.
"Oh Helene. You have made me such a happy lady. I placed an order with you yesterday (to celebrate YOUR birthday …) and it arrived as I was having breakfast this morning. Beautifully wrapped. It's obvious from the care of the packaging that you love your business and care about your customer. What a woman :) I hope you had a divine birthday and I shall look forward to ordering again soon. xxx" Virginia N.