$10 Flat Rate Shipping in Aus
Free Shipping over $150 in Aus
Open Mon Tue Fri 11am-4pm

FAQ

We hope our site is clear and easy to use. To help you as you make your way around, we thought we'd provide you with some answers to questions that we're often asked.

WHERE ARE WE LOCATED

We are based in the south-eastern suburbs of Melbourne, Australia.

CAN YOU VISIT OUR SHOP

Yes! We'd love to see you in the shop!
Here is the address:
Shop 14, 19-23 Clarinda Road
Oakleigh South, Victoria 3167
Australia

SHOP HOURS

We're open every week on Mondays, Tuesdays and Fridays from 11 am to 4 pm, except on public holidays.

WHAT FORMS OF PAYMENT DO WE ACCEPT

We are delighted to offer several payment options for you to confidently complete your purchase transactions in our online store. Simply select your preferred payment method from the following options on our secure checkout page:
1) Credit card payments - we accept Visa, MasterCard, and American Express
2) PayPal - choose PayPal balance, cheque account, or credit/debit card payments
3) Payments by phone - if you'd prefer to speak with us, or have any questions, please call us on 03 8566 6725 during business hours to place your order.

WHERE TO ENTER YOUR DISCOUNT CODE

If you have a code to receive a discount on your purchase, you'll need to enter it exactly as it is written into the Discount Code box when you're checking out. Like so...

DO WE OFFER GIFT CARDS

Absolutely! You can purchase your gift card here.
Can a gift card be used more than once? Yes, provided there is still a balance remaining on the card.
Can more than one gift card be used towards a purchase? Yes.
How can I check my balance? The balance is displayed beside the gift card when applied to a cart during checkout. You can also check your balance by visiting the unique gift card link sent via email.
Can a gift card be used to pay for shipping? Yes, gift cards are applied to the final order total, which includes shipping and any applicable taxes.
Can gift cards be used in conjunction with a discount code? Yes, gift cards are a form of payment.

DO WE SHIP INTERNATIONALLY

Yes, absolutely! We currently ship to Canada, Denmark, Finland, France, Germany, Indonesia, Israel, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Philippines, Singapore, Sweden, United Kingdom, and USA.
See our Shipping page for information about international shipping rates.

DO WE TAKE PHONE ORDERS

Yes we do! If you prefer to call and place your order by phone, please feel free to do so. We'd love to speak with you. Please call 03 8566 6725 during business hours.

IS THERE ANYTHING WE'VE FORGOTTEN

If you have a question that we haven't answered here, please let us know.
We're always looking for ways to improve.
Thank you.